Refund policy
No Return Policy
At Softmate, all products sold on our website are non-returnable. Once an order has been delivered, it cannot be returned for a refund, exchange, or store credit.
Due to the nature of our products and for hygiene and quality assurance reasons, we do not accept returns under any circumstances, including:
- Change of mind
- Incorrect product selection by the customer
- Personal preferences regarding size, color, or design
- Gift purchases
- Accidental orders
No Refund Policy
All sales made through Softmate are final. We do not offer refunds once an order has been placed and processed.
Refund requests will not be accepted for:
- Change of mind after purchase
- Delayed delivery caused by courier partners
- Customer unavailability during delivery attempts
- Incorrect shipping information provided by the customer
Damaged or Incorrect Products
If you receive a product that is damaged during transit or if you receive the wrong item, please contact our customer support team within 48 hours of delivery.
To help us investigate the issue, please provide:
- Order number
- Clear photos of the product received
- Photos of the packaging
- A brief description of the issue
Upon verification, Softmate may, at its sole discretion, provide a replacement product where applicable. Refunds will not be issued.
Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding this policy, please contact us:
Softmate Customer Support
Email: support@softmate.store
Website: Softmate