Terms of service

Terms of Service

Welcome to Softmate. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Softmate

Softmate is an online store that offers plush toys, soft toys, and related products for customers.

2. Acceptance of Terms

By accessing our website, creating an account, or placing an order, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • You agree to comply with these Terms and all applicable laws and regulations.

3. Products and Pricing

We strive to ensure that all product descriptions, images, pricing, and availability information displayed on the website are accurate. However, errors may occasionally occur.

Softmate reserves the right to:

  • Correct pricing, product, or content errors at any time.
  • Modify or discontinue products without prior notice.
  • Refuse or cancel orders if inaccurate information has been displayed.

4. Orders and Payments

By placing an order, you agree that:

  • All information provided is accurate and complete.
  • Payment information is valid and authorized.
  • Softmate may cancel or refuse any order at its discretion.

Orders are considered confirmed only after successful payment and order confirmation.

5. Shipping and Delivery

Delivery timelines provided on the website are estimates only and may vary due to factors beyond our control.

Softmate shall not be held liable for:

  • Courier delays
  • Natural disasters
  • Government restrictions
  • Events beyond reasonable control

Risk of loss and ownership of products pass to the customer upon delivery.

6. Returns and Refunds

All purchases made through Softmate are subject to our Return & Refund Policy.

  • Products sold by Softmate are non-returnable.
  • Refunds are not provided once an order has been processed.
  • In cases of damaged or incorrect products, customers must contact us within 48 hours of delivery with supporting evidence.

Please review our Return & Refund Policy for complete details.

7. Intellectual Property

All content on the Softmate website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Designs
  • Website content

is the property of Softmate and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with website functionality or security.
  • Upload harmful code, malware, or viruses.
  • Attempt unauthorized access to website systems.
  • Misrepresent your identity or information.

9. Limitation of Liability

To the fullest extent permitted by law, Softmate shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website
  • Product purchases
  • Delivery delays
  • Service interruptions
  • Technical errors

Our total liability shall not exceed the amount paid for the relevant order.

10. Disclaimer

All products and services are provided on an "as is" and "as available" basis.

Softmate makes no warranties, express or implied, regarding:

  • Website availability
  • Accuracy of content
  • Product suitability for specific purposes

11. Privacy

Your use of our website is also governed by our Privacy Policy. By using Softmate, you consent to the collection and use of information as described in our Privacy Policy.

12. Changes to Terms

Softmate reserves the right to update or modify these Terms at any time without prior notice.

Changes become effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the location of Softmate's registered business.

14. Contact Information

For questions regarding these Terms of Service, please contact us:

Softmate
Email: support@softmate.store
Website: https://softmate.store

B.y using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service